Contact Us
I wanted to thank you once again for the excellent care which Daddy received from you and from all the Summerdown and Pentlow staff during his stay. He really could not have been in a better place for this closing chapter of his life, and once he had settled in and got to know the staff he was really happy to be so well looked after.
— A Canford Resident's Daughter
Quality Assurance
At Inglewood care home we strive to improve the services we offer our residents and relatives and welcome any suggestions for changes and comments that you may have.
In addition, we have in place a complaints procedure, which can be found in the Service User Guide.
Our Commitment to Quality Customer Service.
We at Inglewood Nursing Home Eastbourne work hard to deliver the highest standards of care to you and your relatives. We understand that being sure that your relative is well cared for is a vital priority for loved ones – it is for us too.
However, we may not always get this right, and therefore we need your help in drawing our attention to issues that concern you. We ask that if you feel that you have any cause for complaint regarding an aspect of our service or the manner in which it is provided to let us know.
In most cases problems are easily solved through talking to you and your carers. However, there may be times when you need to take matters to a higher level. If so please ask to speak to the General Manager or telephone or write.
We will endeavour to resolve the issues quickly and sympathetically. Our aim is to improve the service that we provide where necessary.
As a result, we have added to our existing Customer Complaints Procedure available in the home with an additional contact point through our web site. Complaints with be dealt with by both the Manager and the Operations Director.
Complaints may be made either orally, by e-mail (see below) or in writing to:
Mr. Barry Lambert
Chief Operations Officer
Canford Healthcare plc
2-6 Cromer Road
Branksome
Poole BH12 1NB
England
Phone: 01202 545967
In the case of an unresolved complaint, details of your local Nursing Homes Registration Authority and the Ombudsman who will investigate the complaint on your behalf are set out below.
Care Quality Commission
Maidstone local office
The Oast
Hermitage Court
Hermitage Lane
Maidstone
ME16 9NT
The Health Service Commissioner (Ombudsman)
Millibank tower,
Millibank,
London,
SW1P 4QP
Talk To Us
You can call Inglewood on
Tel: 01323 501086
Inglewood Nursing Home
7&9 Nevill Avenue
Hampden Park
Eastbourne
East Sussex
BN22 9PR
inglewood@canfordhealthcare
.co.uk
or complete our ONLINE FORM
To me it was quite evident that regardless of the role, whether it might be nursing, caring, catering, office, housekeeping, maintenance or grounds, (my apologies for those I may not have included), everyone was totally committed and dedicated to caring not only for the residents but the relatives as well.
— A Canford Resident's Family